Assured IT governance with outsourced SAP ITGC control execution that just works
Audit-ready. Practitioner-led. No surprises.
When SAP compliance is non-negotiable and your outsourcing provider isn’t performing, you need a different kind of partner. Our outsourced SAP ITGC operations service delivers accurate, on-time control execution and audit confidence powered by experienced SAP professionals, not inexperienced generalists.
What we deliver: expert-led, end-to-end SAP ITGC operations support
We operate your SAP IT general controls as a fully managed service that reduces risk, improves audit performance, and frees your teams to focus on what matters. It’s more than ticking boxes. It’s about safeguarding your reputation.
What’s included:
Daily control execution and scheduling
Evidence capture and audit documentation
Weekly status reporting
Exception handling and issue resolution
Auditor support (internal and external)
Automation opportunities identification
Add-on capabilities:
Control quality review and remediation
Integration with SAP security and access operations
Advisory input into continuous improvement
“Your support has been critical in the success of our audit outcome, and you've been a huge help in navigating through technical deficiencies and findings”
Why your current provider isn’t working: the real-world risks of standard ITGC outsourcing
Too often, control operation is handed off to junior, offshore teams with little SAP experience. What you get is SOP-driven control box ticking exercise. Not governance, not assurance, and certainly not value.
Do these real-life challenges sound familiar?
❌ IT governance failures
❌ Repeated control execution errors
❌ Incomplete or late audit evidence
❌ Delays and excuses from your outsourcing vendor
❌ No proactive automation or improvement
❌ Lack of business context or understanding
❌ MSP not able to engage properly with audit
❌No technical knowledge in the business to turn controls requirement into SAP process
All this results in more audit findings, more risk, more re-work, increased inefficiency and less trust. This is easily avoided by ensuring your SAP IT application controls are operating and monitored by genuine experts who slot seamlessly into your team, achieving not just technical excellence but cultural alignment to your organisation.
“Without doubt one of the best moves we made was bringing in Pumpkin”
How we're different: your SAP ITGCs run by experts not process clerks
We’re not a volume-based MSP. We’re a specialist team of SAP security and GRC practitioners who treat your controls like our own.
Why clients trust us:
✅ Named, experienced SAP professionals
✅ Outcome-focused: audit success, not just task completion
✅ Integrated with your internal teams and third parties
✅ Stable delivery model with low turnover
✅ Aligned with SOX, COBIT, and best practice frameworks
✅ Transparent KPIs: fine-tuned performance, not just SLAs
Alignment to compliance frameworks
We run your controls aligned to global standards. And improve them wherever possible.
We follow SOX, COBIT, and ISO-aligned practices for SAP ITGC. Our teams actively identify automation opportunities to reduce manual overhead, improve accuracy, and reduce audit fatigue.
We’ve been around for long enough we remember a time before there were any internationally recognised compliance frameworks. Having implemented many compliance projects, we know the requirements for SOX reporting and SOX controls inside out so you know when you outsource your SOX control requirements to us that you’ll be assured you’re in safe hands with experience you just won’t find in run-of-the-mill outsourcing teams.
This service is ideal for
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Companies running SAP who outsource but get poor outcomes
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Businesses facing audit pressure and failed controls
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Internal GRC and SAP security teams stretched too thin
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CIOs and CISOs who want confidence and control
FAQs
What are ITGCs in your SAP system?
ITGCs are Information Technology General Controls. In SAP, these cover how access is managed, changes are controlled, and system operations are monitored. They are essential for audit compliance.
Is this service suitable for all organisations, like SOX-regulated companies?
Absolutely. Our SAP ITGC managed service is purpose-built for companies subject to SOX compliance.
We operate your ITGC’s in strict alignment with SOX Section 404 and audit-ready best practices. This includes executing and documenting key SAP controls across: access management (e.g., user provisioning, termination reviews), change management, system operations, evidence capture and control execution logging
We’ve helped SOX-regulated clients reduce audit findings, improve control maturity, and satisfy auditors with fewer escalations and delays.
How is this different from a traditional MSP?
We’re not ticket-takers. We’re SAP control practitioners. We embed with your teams, align with auditors, and own the outcome, not just the task of running the controls blindly.
How does your ITGC managed service support SAP compliance?
An ITGC managed service is a fully outsourced solution where experienced SAP professionals handle the day-to-day execution, documentation, monitoring, and oversight of your IT General Controls. This includes activities like access reviews, change approvals, system operations, and evidence preparation for audits.
In SAP environments, these controls are critical for maintaining compliance with SOX, COBIT, and other governance frameworks. Our managed service ensures that controls are executed accurately, on time, and in full alignment with your audit requirements, freeing up your internal teams and reducing risk.
Can this service integrate with my existing SAP provider?
Yes. We’ve worked alongside major MSPs and cloud integrators. We bring SAP-specific expertise that many generalist firms lack and pride ourselves in working collaboratively with all partners.
Why choose outsourced SAP control execution over in-house expertise?
In-house teams are often stretched thin, and many Managed Service Providers (MSPs) deliver ITGCs using generic resources who follow SOPs without understanding the control’s real purpose. This leads to errors, audit findings, and lack of accountability.
With our outsourced SAP control execution, you get a dedicated team of SAP security and GRC practitioners who understand both the technology and the compliance landscape. We don’t just follow steps, we own the outcome. That means fewer audit issues, more automation opportunities, and a smoother experience across IT and business functions. We understand not just how to run the control, but why it matters for compliance.
Ready to get SAP control operation right?
Let’s talk about how we can take your SAP ITGC operations from painful to seamless.