Your outsourced SAP security manager: IT governance and vendor oversight support
Get the outsourced SAP controls you paid for without switching providers
Already outsourced your IT general controls and SAP security support but not seeing the value? We embed into your team as your governance partner to oversee your current provider, ensure control quality, reduce audit risk, and free your internal team from firefighting.
What this service delivers: independent oversight for your managed security service provider
We step in as your control governance layer to manage, guide, and improve the performance of your existing provider. No conflict, no finger pointing just outcome-driven support from experienced SAP control professionals.
Core responsibilities:
Act as the interface between vendor, audit, and internal teams
Assist offshore teams improve quality for better outcomes and achieve better turnaround times
An expert in your corner to help you get the best from your outsourcing relationships
Identify improvement and automation opportunities
Manage escalations, remediation, and continuous improvement
Support audit cycles and year-end prep
Monitor control execution and schedule adherence
Review and approve control evidence for audit readiness
Provide weekly reporting and control health updates
“Your support has been critical in the success of our audit outcome, and you've been a huge help in navigating through technical deficiencies and findings especially when it felt like no one could see the wood for the trees”
The problem we solve: you outsourced to gain control but instead you're managing chaos
Most outsourcing firms deliver SAP security and controls using generic, SOP-driven approaches and junior, inexperienced staff. The result?
❌ Repeated control errors and missed deadlines
❌ Audit findings from incomplete or poor evidence
❌ Disconnected vendor teams and poor communication
❌ More time spent managing the provider than the controls
❌ Frustrated internal GRC and audit teams
You shouldn’t have to replace your provider to restore confidence. You just need the right partner overseeing them.
“The feedback for Pumpkin has been absolutely phenomenal. They fixed 3 long standing issues within the first week”
What makes us different: think of us not as a vendor manager but as an enabling SAP control assurance partner
We bring deep SAP security and ITGC experience and a practitioner mindset to oversee your outsourced security and controls and act as your proxy for quality, compliance, and risk reduction.
Why clients rely on us:
✅ Decades of SAP controls and audit experience
✅ Clear accountability with outcome-focused KPIs
✅ Fluent in audit, SAP, and vendor delivery models
✅ Trusted by audit teams to reduce findings
✅ Not just checking controls—raising the standard
Alignment to compliance frameworks
We don’t just oversee SAP control execution, we make sure it holds up to audit scrutiny.
Our oversight service is fully aligned with globally recognised compliance frameworks, including SOX, COBIT, and ISO 27001. From reviewing access controls and change approvals to validating control evidence and flagging control gaps, we act as your assurance layer across SAP ITGC and security operations.
We don’t just monitor, we improve. We identify risks early, validate execution quality, and provide practical input to improve performance, increase automation, reduce audit fatigue, and strengthen outcomes.
With decades of SAP controls and audit experience, we’ve supported some of the biggest and most complex companies in the world get the best out of their outsourcing contracts. That means when you engage us, you gain a strategic compliance partner with the credibility, context, and hands-on insight to make your outsourcing model work.
Service models: flexible oversight engagements
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Control manager as a service (flexible fixed-scope monthly engagement)
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Embedded ITGC governance support (co-source with internal team)
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Temporary transition support for clients moving to or from outsourced models
FAQs
What is SAP ITGC oversight support?
This service gives you an experienced partner who manages the performance of your outsourced SAP control provider, reviewing execution, resolving issues, and supporting audit success.
Is this suitable for SOX-regulated environments?
Yes. We align oversight activities with SOX, COBIT, and ISO frameworks, and support your risk and compliance teams with the documentation and testing auditors expect.
Do I need to replace my current provider?
No. We work alongside your provider to raise performance, reduce risk, and ensure audit readiness without needing to change your vendor contract.
Can you work alongside large SAP outsourcing providers?
Yes. We regularly collaborate with global MSPs and outsourcing vendors. Our role is to oversee execution, flag risks early, and help align your provider’s output with your expectations.
How does this reduce audit risk?
We ensure controls are properly executed, documented, and evidenced. Our experts catch issues early, support audits directly, and drive continuous improvement.
Do you support year-end audit preparation and testing?
Yes, we work closely with audit teams to validate control evidence, ensure completeness, and respond to audit requests. Our involvement reduces findings and streamline the entire audit cycle.
Let’s make your outsourcing model work for you
Regain control over your SAP compliance posture without the cost of changing providers.